Jorge Benavides

Omni Channel Client Advisor @Kering

Provide client services for both the e-commerce and retail channels of Alexander McQueen, Balenciaga, and Bottega Veneta, including assistance with placing orders and after-sales inquiries-Screen Balenciaga and Alexander McQueen store orders placed via the Sellsy platform for any possible discrepancies or fraudulent activity in a process-oriented way-Assist in coordinating the fraud analyst team that is part of the new program to fulfill distance orders for select Saint Laurent boutiques in the United States, thriving in a fast-paced environment-Coordinate all flows of after-sales requests and inquiries from clients to headquarters to ensure repairs completion in a timely and efficient manner while cultivating personalized relationships and diffusing challenging situations- Identify and resolve operational issues with all levels of operations, business, and management stakeholders.