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Jorge Alberto López Dueñas
IT Supervisor @O'Reilly Autopartes México
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WORK HISTORY
IT Supervisor @O'Reilly Autopartes México
Guadalajara, MX
IT Service Management (ITSM): Design, implementation, and optimization of service catalogs, SLAs, workflows, and automation in Jira Service Management Cloud. Creation of custom fields, queues, teams, and automation rules to streamline ticket handling and resolution across multiple regions (MX/US)Help Desk Leadership: Directly manage and develop the IT Help Desk team, ensuring high-quality end-user support, SLA compliance, and continuous service improvement.Device Management Support: Collaborate on the migration of MacBooks, iPads, and iPhones to Intune and Apple Business Manager, ensuring alignment with InfoSec and compliance standards.
EDUCATION
Instituto Tecnológico y de Estudios Superiores de Monterrey
Ingenieria en Sistemas Electronicos
PinkElephant
ITIL V3 Foundations
Universidad Vasco de Quiroga, A.C.
ISC
SKILLS
ABOUT JORGE ALBERTO LÓPEZ DUEÑAS
ITSM Manager with experience leading Help Desk operations and driving IT service…
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