Jordan Smith

Payment Operations Senior @Thinkmoney

As a Payment Operations Senior at Thinkmoney, I manage day-to-day payment processes, ensuring accuracy, compliance, and operational efficiency. I work closely with teams across the company to improve workflows, resolve payment discrepancies, and ensure seamless customer experiences. Additionally, I collaborate with banking partners and external stakeholders to address inquiries and manage escalations.With a strong understanding of payment systems, financial regulations, and risk management, I lead initiatives to optimise performance and minimize operational risks. I am dedicated to mentoring team members, fostering collaboration, and driving continuous improvement to support Thinkmoney\'s mission of delivering reliable and customer-focused financial services.