Jonty Martin

Customer Success Account Manager @Microsoft

Reading, GB

Some of my key responsibilities include -> Providing direction and orchestration related to overseeing and managing the delivery of projects, programs & services to achieve defined success criteria for prioritized customer solutions and workloads. Examples including optimizing cloud and hybrid infrastructures, architectural designs, and migrations-> Managing customer executive relationships through business reviews, strategic escalations, and administration of customer contracts-> Responsibility for execution against our Customer Success Contracts, ensuring and reporting on customer value realization and ROI seen in investment into Microsoft-> Partnering with Account team peers in driving conversations with customers that define and prioritize the strategic alignment between customer’s objectives and Microsoft technologies-> Ensuring operational health of critical business solutions to mitigate risk and business impact-> Reporting and leading a team accountable for attainment of key business metrics through data analysis, problem solving and communicating with leadership-> Sponsoring and managing a program where early in careers can develop numerous skills and gain customer experience through owning M365 customer engagements and demonstrations. This empowers effective adoption, change management and value realisation across M365 products.Skills : Project Management · Customer Satisfaction · Consulting · Technical Analysis · Program Management · Resource Management · Strategic Communications · Cross-functional Team Leadership · Account Management ·

Sutton Valence School

A levels

University of Exeter Business School

Bsc Business and Management with Industrial Experience