Jonny A Seymour

Production Support Manager @Apple

London, GB

Dynamic and results-driven Production Support Manager, overseeing the seamless operation of the Apple Online Store. I bridge the gap between engineering and business teams to ensure alignment, efficiency, and an exceptional user experience.Key Responsibilities- Led production issue retrospectives, driving actionable takeaways to prevent recurrence and reduce downtime- Designed and implemented NOC workflow improvements, including documentation, training, and scalable processes- Built operational dashboards to enhance visibility into payment and analytics systems, enabling faster issue detection and resolution- Partnered with cross-functional leaders to plan strategic initiatives, including major release cycles and NOC debugging frameworks- Directed recruitment efforts, from scoping to candidate selection, and currently leading replacement planning for a key team role- Supported onboarding strategy for new contractors, ensuring seamless integration and knowledge transfer- Drove continuous planning across improvement areas, aligning team focus with high-impact operational and business goals- Managed critical incident escalations and deployments, upholding high standards of reliability and service quality- Analysed performance metrics to identify inefficiencies and implement data-driven, scalable solutions- Advocated for customer-focused engineering solutions to enhance the Apple Online Store experience and align with business priorities.Focused on impact, I aim to build resilient systems, empower teams, and deliver measurable value in fast-paced environments.

Universidad Simón Bolívar

Software engineering