Jonathan Busby
Customer Experience Agent @Slack
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WORK HISTORY
Customer Experience Agent @Slack
Mississauga, ON, CA
EDUCATION
Canterbury Arts High School
High School
Carleton University
Bachelor of Arts (BA)
ABOUT JONATHAN BUSBY
Using positive communication, empathy and efficient problem-solving, I have a built reputation for outstanding customer service, averaging a customer satisfaction survey rating of over 90% • Passion for leadership shown through mentorship and onboarding by guiding direct and external teams in fostering strong working relationships with trust, authenticity, reliability and teamwork • Strong organization and operations skills through creating autonomous unattended candidate dashboards, screening question libraries, recruitment resources and applicant tracking documents for headcount systems used company-wide • Proficient in Slack, Google Suite, Asana, Zendesk, SmartRecruiters, GoodTime and Gem
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