Destiny Dodd
Customer Experience Manager @Slack
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WORK HISTORY
Customer Experience Manager @Slack
Dallas, TX, US
Provide personalized and proactive support to agents and our global customers-Motivate and empower your entire team to achieve their goals-Inspire confidence by setting direction, displaying integrity, and moving toward team goals-Work with the regional management teams to forecast, hire, retain, and support a distributed team that loves coming to work every single day-Develop relationships across the entire organisation at Slack to advocate for the best customer experience possible-Manage change effectively using strategies that honour the mission and culture of the Global Customer Experience Team-Be responsible for and drive key metrics that ensure the quality of our service.
EDUCATION
University of Colorado Denver
Bachelor of Business Administration (BSBA), Human Resources Management and Services
Overland High School
High School Diploma
ABOUT DESTINY DODD
With over 8 years of experience in customer experience (CX) leadership, I specialize in delivering proactive and personalized support to global customers and empowering teams to excel. As a PMP-certified professional, I bring a strong project management skill set to drive initiatives that enhance customer satisfaction and operational efficiency. Additionally, my aPHR certification reflects my expertise in human resources management, enabling me to effectively support and develop high-performing teams.In my role as a Customer Experience Manager at Slack, I lead with vision, integrity, and a focus on results. I inspire my team to meet ambitious goals while ensuring alignment with organizational priorities. By managing key performance metrics and fostering cross-functional collaboration, I advocate for an exceptional customer experience that reflects Slack’s mission. Skilled in change management, I implement strategies that respect and build upon the culture of the Global Customer Experience Team while driving continuous improvement and innovation.
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