Jonathan Williams

WORK HISTORY

SKILLS

ABOUT JONATHAN WILLIAMS

An exception business development specialist for large complex systems, working across the transportation and smart cities sectors: Big ticket sales €10 - €30 - €150M Successfully understands and works across stakeholders at all levels, commercial / technical / service from CEO down, across both the customer and internal organisations to achieve goals. With passenger information and ticketing needs becoming increasingly more dynamic / variable and demanding, clients need to adapt their strategy for future procurements. The needs of the passenger are now intimately tied into the needs of the business. Not only does a solution need to interpolate / act on large amounts of real time & historical data sources but it should cater for significant number of different sales channels, ticket types and payment methods traditionally used as the driver for next generation solutions. Systems traditionally silo’d such as Revenue Optimisation / Customer relationship management (CRM)/ Business Intelligence (BI)/ management information systems (MIS) and Big Data need to be fully integrated into the solution. Jonathan works with clients understand and interoperate the different needs across the business to produce technical solutions together with practical Service Level Agreements which can then be tendered and contracted to the benefit of his clients. Nowadays getting the solutions right requires a holistic business solution expert to ensure that future ticketing and revenue protection solutions maximise revenues while meet the customer and end user needs. Jonathans depth of experience across the wider business to understand BI / CRM / MIS / Service Level Agreements (SLA) grounded by exposure to world leading implementations at TFL / Chicago / New York and his own managed projects at First Rail / Virgin Trains / Railway Procurement Agency and Iarnród Éireann make him uniquely positioned to assist in your future ticketing and revenue protection solutions