Jonathan Hunt
Principal Architect @TTEC Digital
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WORK HISTORY
Principal Architect @TTEC Digital
Chesterfield, GB
Designing and leading enterprise CX architectures across cloud, AI, and omnichannel platforms. Bridging technical depth with customer experience strategy — specialising in NICE CXone platform. Focused on creating scalable, human-centred systems that deliver measurable impact.
EDUCATION
University of Leicester
Counselling & Psychotherapy
John F Kennedy School
GCSE; A, C
Genesys
Cloud CX CCP (in progress)
NICE-InContact
CIP Core Accreditation, Professional Courses/Qualifications
NICE-InContact
CIP Core Plus Accreditation
Genesys
Cloud Certified Partner, Cloud CX
SKILLS
ABOUT JONATHAN HUNT
30 years experience in IT voice/telecoms in call/contact centre environment.Over 7 years experience in Voice Cloud-Based solutions.Over 17 years experience in financial banking sector.Over 3 years experience with major EMEA retailer.Over 3 years experience with global Bio Pharmaceutical company.Several years of AGILE methodology of delivery (Release planning, Sprints, Pointing, KANBAN etc). Large range of ability, including ITIL incident, problem and change management; 24x7 on-call system resolution; hosting weekly reviews and QBRs, Invoice data analysis, design and delivery of large voice projects-Major IVR self-service flows for Patients.Project and support for major EMEA retailer.Dialler platform upgrade projectsMultiple Outsourcing projects (inbound/outbound call traffic)Audit and Compliance projects.
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