Jonathan McKenzie
Principal Product Manager @8x8
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WORK HISTORY
Principal Product Manager @8x8
EDUCATION
Technological University Dublin
Postgraduate Diploma, Product Management, Product Management
Abertay University
BSc Business Computing, Business computing
SKILLS
ABOUT JONATHAN MCKENZIE
I am a customer experience professional passionate about creating brilliant, seamless, and connected customer experiences that enable customers to use self-service automation across digital or voice channels. I have over 15 years of product management experience with formal product management techniques, tools, and principles involved in planning and delivering new software products and services.My experience with contact centers includes product management, business analysis, industry speaking, and project management—agile professional, with experience in small to large projects, local and remote teams. I am an SME in self-service, GenAI/LLMs, and virtual agents. artificial intelligence, and automation solutions for contact centers. I collaborate with product managers and talented engineers to deliver experiences customers love.In 2020, I completed my PGDip Product Management (20••••21) from Technological University Dublin with a 2:1 grade. My motivation is to deliver innovative solutions that delight some of the world’s most demanding companies, making their jobs and lives easier while facilitating a better future for everyone. Let\'s connect and discuss how we can create exceptional customer experiences together.
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