Jonathan Feddema
Senior Technical Trainer @Arctic Wolf
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WORK HISTORY
Senior Technical Trainer @Arctic Wolf
Waterloo, ON, CA
Own the onboarding strategy for the entire Product & Engineering organization, developing a condensed training program for contract employees and further streamlining programs for full-time employees in developer, product management, and quality assurance roles• Lead coordinator of all instructor-led onboarding sessions, managing the schedules of a team of seven trainers• Subject matter expert on the onboarding program, serving as backup instructor for all live training sessions• Mentor for newly hired trainers, serving as a go-to resource for instructional quality and technical guidanceKey Achievement: Scheduled and facilitated 60 organization-wide knowledge transfer sessions over the course of a year, with an average attendance of 200 employees per session
EDUCATION
University of Guelph
English Language & Literature
Humber College
Advanced Diploma, Package and Graphic Design
SKILLS
ABOUT JONATHAN FEDDEMA
Resourceful, versatile, and results-driven Training Specialist offering 10+ years of experience developing, delivering, and optimizing training programs for industry-leading technology companies. Recognized as an energetic relationship-builder who gains the trust and respect of clients, coworkers, and users to gather requirements, understand unique needs, and deliver training programs that align with immediate and long-term learning objectives. Confident and articulate facilitator and expert communicator known for delivering captivating presentations that translate technical information into understandable terms. An effective collaborator with diverse stakeholders with a proven history in managing all aspects of project development – from initial consultation and strategic planning through to execution and evaluation.
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