Jonathan Shurts

WORK HISTORY

EDUCATION

SKILLS

ABOUT JONATHAN SHURTS

Emergency Contact:Brandy Shurts b•••••••@gmail.comExperienced information technology professional. I am able to diagnose, troubleshoot, and repair a wide variety of complicated software, hardware and networking related services and issues.I completed my Bachelor of Science in computer science while working full-time to support my family.20 years of demonstrated ability to provide excellent customer service with attention to detail, empathy, teamwork and efficiency. EDUCATION Bachelor of Science in Software Engineering | Graduation Year (2019) Stevens-Henager College, Idaho Falls, IDDell Certified (2020) SKILLS AND STRENGTHS Communication Skills – Effective verbal & written communication and interpersonal skills. Conflict Resolution Skills – Able to resolve customer conflicts with empathy and diplomacy. Collaboration – Able to manage and collaborate within a team setting to increase efficiency & productivity. Attention to Detail – Able to conduct work with accuracy and consistency.Excellent Customer Service – Ensuring positive customer relations and retention. Cyber Security – Extensive professional experience with Cyber Security and malware detection. Troubleshooting – Able to diagnose, troubleshoot, and repair a wide range of hardware, software, and networking issues. Dell Certified – Able to perform maintenance on all Dell equipment, both desktop and laptop computers. Operating System Maintenance Network Maintenance – Able to perform a variety of networking and cyber security related tasks. Information Technology Software – Fluent in the usage of Microsoft Active Directory and ServiceNow. Programming Languages – Extensive knowledge of C# and other programming languages including C++, SQL.NET Framework, PHP, Python, JSON, and Java. Mentoring – Mentor for those considering a career in software engineering & information technology. WORK HISTORY Infrastructure Representative | CRI Advantage, Idaho Falls, ID | December 2019 – Present I am currently employed as an Information Technology Infrastructure Representative for CRI Advantage. I assist the Idaho National Laboratory with hardware, software, and networking related issues and requests. I ensure full compliance of both US government and INL standards and policies. I am fully fluent in both Microsoft and Adobe Office tools. Customer Service Representative | Fred Meyer at Kroger | March – December 2019Powerful background providing excellent customer service.