Rommel McGlothlin
Servicenow Engagement Lead @CRI Advantage
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WORK HISTORY
Servicenow Engagement Lead @CRI Advantage
EDUCATION
The Evergreen State College
Bachelor of Arts (B.A.), Business, Marketing, and Public Relations
BoiseCodeWorks
Full Stack Developer, Computer Software Engineering
SKILLS
ABOUT ROMMEL MCGLOTHLIN
As a ServiceNow Technical Consultant with over 5 years of hands-on experience, I specialize in developing custom solutions that transform how organizations work. My focus is on replacing inefficient, manual processes with streamlined, automated platforms for both enterprise and public sector clients.I thrive on complex technical challenges, whether it\'s engineering a workflow to handle over 650 unique approval paths or building a critical integration with a platform like Twilio or Azure AD from the ground up. For me, the ultimate goal is to build intuitive, powerful solutions that people genuinely find valuable from custom Service Portals to modernized Agent Workspaces.My core areas of expertise include: Customer Service Management (CSM) & ITSM Process Automation Custom Application Development in scoped environments Service Portal & Agent Workspace design and development System Integrations (REST APIs, Telephony, SSO) Government Community Cloud (GCC) environmentsI\'m always eager to connect with other ServiceNow professionals and discuss new challenges and opportunities in the ecosystem. Please feel free to reach out!
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