Jonathan Fields

Continuous Improvement Specialist @IHA

Ann Arbor, MI, US

Curriculum Development and Delivery:o Developed curriculum for 12-week A3 structured problem-solving training program.o Coached 65 participants comprised of Division Directors, Associate Division Directors, Practice and Program Managers, Project Managers, and Behavioral Health Managers through A3 structured improvement projects.• Space Utilization & Capacity Planning:o Performed qualitative and quantitative analysis of patient interactions in multi-specialty suite to improve patient throughout and experience.• Staffing & Work Modeling in Service Center:o Performed FTE calculations to apportion service center representatives to hospital-aligned regions and corresponding call volume in each region.o Redesigned management of patient referrals via “Referral Coordinator” pilot program and provided FTE estimations for expanded adoption. • Lease Management System and Cross-functional Communication:o Designed interdepartmental process for communicating timeshare arrangements and subsequent updates. • Quality and Population Health Committee Facilitation:o Facilitated meetings with interdisciplinary directors and chief quality officers (CQOs) from five hospitals and independent physician organizations in southeast Michigan.o Synthesized committee members’ inputs into deliverable package for C-suite prioritization.• Provider Database – Insurance Enrollment/Participation Implementation:o Co-managed organizational launch of physician/APP database to house information on provider demographics, practice locations, and insurance plan enrollment/participation.o Coordinated a weekend volunteer event with 25 employees to manually input MD/APP insurance enrollment dates and participation statuses for every practice location in the organization’s Primary Care, Surgery, and Specialty divisions.o Successfully met deadline unmatched by other applicable regions.

Madonna University

Bachelor of Science - BS, Psychology - Business Concentration

Oakland Community College

Associate's degree, Liberal Arts and Sciences/Liberal Studies

The Ohio State University Fisher College of Business

Master of Business Operational Excellence - MBOE, Business Administration, Management and Operations