Jonathan Breed
Interim Partner Operations Director at Octopus Money Direct @Octopus Money Direct
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WORK HISTORY
Interim Partner Operations Director at Octopus Money Direct @Octopus Money Direct
Drive operational excellence across outsourced and in‑house functions, ensuring full regulatory compliance and delivering outstanding customer outcomes.Cultivate and manage strategic partnerships—notably with FNZ—to accelerate performance, foster innovation, and strengthen long‑term collaboration.Lead governance, risk management, and oversight frameworks to safeguard operational integrity and enable sustainable growth.Oversee customer experience delivery, including outsourced call centre operations and complaints management, ensuring service quality and continuous improvement.Provide oversight of Financial Crime Prevention and fraud functions, ensuring robust controls, proactive risk mitigation, and regulatory alignment.Act as a trusted representative of OMD in engagements with regulators, trustees, and partners, shaping dialogue and influencing best practice.Build, inspire, and empower a high‑performing, inclusive team aligned with strategic objectives and committed to continuous improvement.
EDUCATION
Anglia Ruskin University
BA, Business & Finance
SKILLS
ABOUT JONATHAN BREED
An experienced financial services senior leader with proven expertise in supplier relationship management, outsourcing supervision, digital transformation work stream leadership and operations management. Focussed on branded customer experience delivery, digital customer engagement and outsourced service management in D2C pensions, insurance and investment products. Successful track record in managing people to achieve strategic objectives, project delivery and provision of a centre of excellence for supplier relationship governance, partner performance and risk management.
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