Jonathan Clotworthy

Enterprise Services Manager @Ricoh USA, Inc.

Irvine, CA, US

Manages a portfolio of Enterprise Level Accounts. Leads implementation of new or expanding accounts, specifically focused to the on boarding and validation of procedural/operational aspects and customer satisfaction. Conducts and supports account certifications to inspect service delivery standards, ensuring compliance and drive continuous process improvement. Develops key relationships with clients. Identifies gaps in service delivery and adjust process documentation to work within the organization’s framework. Ensures that all Enterprise Account initiatives are executed in a timely manner and in alignment with quality requirements by utilizing program tools and best practices Recruits and develops new talent. Establishes goals, clarifies roles and responsibilities and holds work group members (Internal/External) accountable. Confronts performance issues and collaboratively establishes steps for improvement including managerial courage to take action and make necessary decisions. Sets expectations and empowers others to solve problems and facilitates discussions that generate creative solutions and removes obstacles to necessary process changes. Ensures profitability of all assigned accounts down to individual site locations to achieve financial goals. Facilitates accurate and timely billing submission. Completes regular inspections of site account receivable status. Coordinates month end closing and other necessary accounting functions.Responsible for creating/conducting site required reporting, presentations and business reviews to ensure alignment with contractual requirements. Ensures site documentation quality is being maintained and relevant.Chairs the Southern California / Hawaii Ricoh Safety Council. Responsible for creation and implementation of the Area Emergency Plan. Conducts Business Continuity Training and provides oversight to all account specific BCPs. Oversees First Aid and CPR training for area management.

California State University, Long Beach

Masters of Science, Emergency Services Administration

UC Santa Barbara

Bachelor's degree, Cultural Anthropology and Political Science