Jon Oransky

Account Specialist @Broadfield Distributing Inc

A multi-million dollar distributor and online retailer of video editing and production equipment. Served a dual role of Technical Support for customers as well as onsite Desktop/Network Support Technician; Provided support in all aspects for several Windows 2003 Servers and 20+ workstations. Support included building/configuration of operating system components, installation of business specific applications and troubleshooting issuesBuilt employee workstations and installed hardware and software including MS Office and MAS200 on desktop and laptop computersHandled requests for desktop setup/configuration, network access, shared resources and printer connectivityInstalled and configured operating systems including Windows XP/Win 7 as well as the physical set up of these workstationsResponsible for daily and weekly system back-ups of all purchase orders, sales history and accounting informationMonitored and identified network problems and performed troubleshooting to resolve issuesTracked and resolved software and hardware failures on workstations, servers and network componentsManaged asset tracking, Break/Fix and periodic refreshing of outdated hardwareGuided and trained consumers on proper operation of numerous video editing software and hardware products. Customer base included professional videographers, video product retailers and direct end-usersProvided technical product support to domestic and international customers Identified problems and performed troubleshooting to establish solutions to numerous, complex video editing situationsProvided customer service and sales support of high-end video editing equipmentSupported proprietary software products for the non-linear editing communityBuilt specifications for specialty workstations designed specifically for video editing enthusiasts. These builds were featured on the company website as well as used as examples of \"Do-It-Yourself\" projects.