Unlimited Email and Phone number
Everything you need to reach more inboxes and close more deals
Unlimited Contact Only at$79
John Olusum
Service Officer (Service Delivery) @Services Australia
Signup · Get unlimited contacts
WORK HISTORY
Service Officer (Service Delivery) @Services Australia
Sydney, AU
EDUCATION
Telstra Training Centre
Certificate, Telecommunications
CTEML - Technical College - Cyprus
High School Diploma
DDLS
Multiple Cisco Certificates, Computer Systems Networking and Telecommunications
Dimension Data
Certificate, Completed multiple Cisco IP Telephony & Networking courses and gained Certificate per subject.
SKILLS
ABOUT JOHN OLUSUM
I\'m a natural communicator, who builds strong working relationships and has a reputation for excellence in problem-solving and a willingness to take responsibility for delivering positive business outcomes.A solutions-driven IT Professional with over 20 years of service Delivery, Customer Service Management, Operations Management, IT Infrastructure, Project Management, Vendor and stakeholder Management, Incident, Problem and Change Management and Consulting experience in IT, Banking, Telecommunications, Retail Services, Advertising and Marketing sectors. With a proven track record in leading business-wide projects to deliver innovative solutions to attain positive pre-determined business outcomes, I provide trusted guidance to all business areas.Leadership capabilities - developing strong individuals and teams through performance management, mentoring, motivating and empowering.Key Skills:• IT Operations Management• Service Delivery Management skills with demonstrated experience supporting multiple project teams• IT Customer Service Management• IT Infrastructure• Strong Infrastructure Project Management skills• Incident and Problem Management and solving and solution identification abilities• Excellent Vendor Management, Stakeholder and Change Management skills• Change and Risk Management• Leadership• Strong ITIL experience• Communication• Adaptability• Good organizational and time management skills• Interpersonal• Creativity• Strong relationship-building skills with companies and suppliers• Customer Service• Working in a collaborative team• LAN/WAN experience• Technical Documentation• Contact Centre Support & Management• Ability to work within tight SLAs and deadlines• Positive and professional attitude with a commitment to great customer service• Solid verbal and written communication skills• Contract negotiations• Business Analysis• Team Management & Teamwork• ServiceNowJohn Olusum\'s Areas of Expertise:Service Management | Telecommunications | Service Delivery | Vendor Management | IT Operations Management | Project Management (Agile)| Stakeholder Management | Incident Management | Change Management | Infrastructure | Cisco Technologies | AV Technologies | Problem-Solving | IT Business Analyst
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.