Jonathan Gardner
Senior Director, Expert Services @Optimizely
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WORK HISTORY
Senior Director, Expert Services @Optimizely
EDUCATION
University of Hertfordshire
1st, Computer Science (Hons)
SKILLS
ABOUT JONATHAN GARDNER
What I love about SaaS Professional Services is the opportunity to work across multiple functions and drive real impact. It’s far more than just helping customers get time-to-value. A world-class Professional Services team also- Supports Sales: Closing deals with expertise and insights, building confidence in project success- Aligns with Customers: Collaborating closely with Customer Success Managers to exceed customer objectives- Drives Growth: Identify upsell and cross-sell opportunities- Provides Feedback: Partnering with Product to highlight solution gaps and drive innovation- Ensures Seamless Handover: Preparing smooth transitions to support teams with necessary context- Collaborates with Partners: Driving third-party sales growth by increasing knowledge and collaboration- Educates: Contributing to education platforms and sharing success stories. Exceptional Professional Services leadership is crucial to business success and you\'re in luck! I’m seeking a new challenge as a SaaS Professional Services leader or senior implementation consultant, ideally within a fast-growing startup or scale-up environment. I thrive in roles where I can bring teams together, align on customer goals, and create meaningful value for both the business and its clients. With 15+ years of experience across startup, scale-up, and corporate environments, I am a results-driven Professional Services leader. I’ve helped businesses scale globally, optimise services teams, and supported two companies through successful acquisitions. Here’s how I drive success in SaaS services- Customer First: A can-do approach with successful go-lives within 90 days- Proven Leadership: Scaled Gigya’s services team to 35+ consultants, while maintaining financial discipline- Operational Excellence: Focused on building simple, effective habits that lead to real, sustainable impact- Data-Driven Decision Making: Informed decisions based on industry knowledge and data insights- Empathy & Team Cohesion: I excel at fostering a positive, collaborative environment that elevates those around me- Crisis Management: Calm under pressure, ready to find solutions and keep things moving forward. I’m eager to connect with forward-thinking companies seeking a dedicated, high-energy leader to build scalable, high-performing services teams that drive customer success and business growth. If you\'re looking for someone who leads by example and creates an environment where everyone thrives, let’s chat!
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