John M.
Senior Technology Support Technician @Rogers Communications
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WORK HISTORY
Senior Technology Support Technician @Rogers Communications
Vancouver, BC, CA
Manage the end-to-end lifecycle of IT support requests—from initial intake through to resolution—while upholding service excellence and ensuring compliance with sponsor safety and protocols- Deliver consistently high levels of customer service, fostering trust and satisfaction across all user interactions- Deliver comprehensive technical support for the installation, configuration, and maintenance of computers, mobile devices, printers, peripherals, and software within defined standards via ticketing system.
EDUCATION
ILSC Education Group
pathway, Academic Proficiency in English
Instituto Centroamericano de Administración de Empresas
Course capstone, Business Administration and Management, General
University Canada West
Master of Business Administration - MBA, Business Administration and Management, General
Universidad INCCA de Colombia
Computer Engineering, Computer Systems Networking and Telecommunications
Universidad Externado de Colombia
Master's degree, Computer/Information Technology Administration and Management
ABOUT JOHN M.
Senior IT professional with experience across MSP, financial, and industrial sectors- Strong expertise in IT support, infrastructure management, and troubleshooting- Skilled at delivering reliable onsite/remote support, problem-solving, and system optimization.Specialties- Passionate IT support and service delivery professional- Cloud and endpoint management (Microsoft 365, Intune, Entra ID). MDM tools- Infrastructure management and optimization (Backup solutions).
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