John M.
Director Customer Operations @Expedia Group
Signup · Get unlimited contacts
WORK HISTORY
Director Customer Operations @Expedia Group
London, GB
Promoted to Director March 2017, prior job title Senior Customer Operations ManagerLeadership of Offline Sales and Customer Service departments for Hotels.com in EMEAAccountabilities include- Development of Offline Channel\'s overall culture and strategy in line with brand values- Multi-million dollar P&L covering sales and customer service departmentsDelivered through- Close collaboration with internal and external stakeholders- Effective leadership and management of direct and indirect reports- Matrix management of project teams to achieve commercial goals
EDUCATION
Nottingham Trent University
BEng (Hons), Integrated Engineering
Nottingham Trent University
MBA, Strategy
ABOUT JOHN M.
Highly experienced commercial manager. Genuinely flexible, dynamic and credible with leadership, peers and reports.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.