John Kennard
Customer Success Manager @Affinity (CRM)
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WORK HISTORY
Customer Success Manager @Affinity (CRM)
GB
Managing a portfolio of over Growth/ Mid Market tier customer driving adoption, success planning, and measurable value realisation• Leading renewal and expansion cycles, identifying upsell opportunities and securing long-term revenue growth• Acting as a trusted advisor to customer stakeholders, aligning Affinity with their strategic business goals• Collaborated cross-functionally with product, Sales, and Support to resolve issues, escalate feedback, and influence roadmap decisions.• Proactively monitored customer health, implemented retention strategies, and reduced churn through data-driven engagement
EDUCATION
Brunel University of London
Bachelor's Degree, Information Systems
SKILLS
ABOUT JOHN KENNARD
Experienced Customer Success Manager with a demonstrated history of working in the sales and marketing industry. Proven track history in management, start-ups, business development and software as a service.
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