Jonathan Moisés Hernández Vargas

Azure Rapid Response Technical Support Engineer @Microsoft

Mexico, MX

Providing technical support to Azure Data Factory users worldwide. First point of contact for clients experiencing technical difficulties with their data integration pipelines. My responsibilities include providing timely and efficient resolution to technical issues, troubleshooting complex problems, and collaborating with cross-functional teams to identify and implement solutions. Applying my strong communication and interpersonal skills, I act as a liaison between clients and internal teams, ensuring that all parties are informed and aligned on issue resolution. As a subject matter expert in Azure Data Factory, I have to continuously expand my technical knowledge and stay up-to-date on industry trends to provide the highest level of support to clients. Maintaining a positive relationship with clients and driving their success in using Azure Data Factory.

Universidad Nacional Autónoma de México

Ingeniero en computación, Ingenieria en computación