John Dumo

Vice President of Customer Success Customer Experience @Softchoice

Toronto, ON, CA

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

Reveal Contact Details

Signup · Get unlimited contacts

WORK HISTORY

Apr 2021 — Present

Vice President of Customer Success Customer Experience @Softchoice

View department →

Toronto, ON, CA

EDUCATION

1993 — 1997

University of New Brunswick

Civil Engineering (Environmental)

2006 — 2006

Schulich School of Business - York University

Masters Certificate in Six Sigma - Black Belt

SKILLS

Program ManagementSupply Chain ManagementDfssRequirements AnalysisVendor ManagementCoachingTeam LeadershipSupply ChainManagementChange ManagementProcess MappingProject ManagementRisk AnalysisB2bCustomer Experience AnalysisPl/SqlCustomer Experience TransformationBusiness AnalysisPurchasingValue Stream MappingBusiness ProcessBusiness Process Re-EngineeringProcess ImprovementCustomer ExperienceAnalysisCustomer Experience DesignIntegrationTeam ManagementSix SigmaProcurementBusiness Process MappingBusiness DevelopmentFmeaBusiness Process ImprovementCustomer Experience ManagementStrategyE-CommerceAcquisition IntegrationDmaicOperational Excellence

ABOUT JOHN DUMO

I am responsible for leading, ongoing development and design of Softchoice’s Customer Experience practice. My team and I combine our Voice of Customer programs with Business Transformation Skills (Six Sigma, Lean, DFSS, Design Thinking) and Change Management discipline to improve our customers’ experience and ensure that our customers are realizing the full value of what our products, services and people provide.

This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.