John Congemi

General Manager of Sales and Operations @Staples

Columbus, OH, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

May 2015 — Present

General Manager of Sales and Operations @Staples

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Commanded superior organizational leadership and overall sales management success delivering total solutions that drive profitable sales and improve YoY sales performance while increasing margins and reducing variability. ·Surpassed company and customer expectations by directing, coaching and inspiring team of sales managers, supervisors and associates to create a culture of consultative selling focused on the needs of the small business customer. ·Fueled significant revenue growth, with sales performance increased by 15%, by motivating staff and conducting daily rally meetings to review sales goals and expectations. Performed daily walkthroughs and improved visual merchandising.·Increased sales momentum while simultaneously increasing operational efficiency by hiring and effectively training/coaching 3 new sales associates and 2 managers, improving staffing levels to 100% and scheduling staff based on traffic trends.·Elevated financial performance with monthly financial losses reduced from 5% to <1% by overseeing cash management, working with inventory supervisor to implement inventory controls and performing weekly cash and inventory audits.·Valued as trusted leader and advisor, achieved operational excellence by fostering a sense of team ownership and accountability. Ensured that store culture embodied corporate values and its commitment to the community.

EDUCATION

1984 — 1996

Youngstown State University

BS, Marketing Management

1980 — 1984

Cardinal Mooney High School

High School Diploma, General Studies

SKILLS

LeadershipAccount ManagementSalesSelling SkillsCall CenterInventory ManagementDirect SalesCold CallingSalesforce.comRecruitingCustomer SatisfactionTrainingCustomer ExperienceP&LIncome StatementSales ManagementCall CentersBusiness DevelopmentSales OperationsCustomer RetentionP&L ManagementRetailB2bSales ProcessManagement

ABOUT JOHN CONGEMI

Strategic Sales Management · Market Penetration · Organizational/Operations Management · New Business Development · Team Leadership · Team Training/Coaching/Development · Financial Analysis · Planning/Budgeting · P&L Management · Effective Problem-Solving/Decision-Making · Vendor/Stakeholder Relationship-Building · Customer Satisfaction

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