John Ciesluk
Customer Experience Manager-market Research @Ford Credit
Dearborn, MI, US
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jan 2020 — Present
Customer Experience Manager-market Research @Ford Credit
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Dearborn, MI, US
EDUCATION
2009 — 2009
University of Georgia - Terry College of Business
Advanced School of Marketing Research
N/A
University of Central Florida
B.S.
SKILLS
ExcelDirect MarketingSales SupportCall CenterSyndicated Data AnalysisPrizmSimmonsEmail MarketingMarket ResearchLead GenerationScarborough ResearchData AnalysisAdvertisingAudience SegmentationSales OperationsDirect MailNielsenOmnitureAnalysisQuantitative AnalyticsSupervisory SkillsWordMarketingDatabase MarketingSegmentationMicrosoft WordProject ManagementQuantitative ResearchMarketing ResearchPresentation DevelopmentComscoreProduct ManagementExperian SimmonsPublic SpeakingCall CentersDigital MarketingScarboroughOnline AdvertisingCustomer InsightMicrosoft Excel
ABOUT JOHN CIESLUK
Customer Experience and Market Research Leader with 20+ years of expertise driving customer insights, journey analytics, and data-driven decision making across global organizations. Proven track record in developing and managing CX programs, leading cross-functional teams, and delivering measurable business impact. Skilled in brand strategy, market research, product development, and customer loyalty/retention initiatives.
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