Falone Abunaw
Bilingual Customer Service Representative @Ford Credit
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WORK HISTORY
Bilingual Customer Service Representative @Ford Credit
AB, CA
Respond to inbound and outbound calls from customers regarding account maintenance (payments, due dates, balances, statements, payoff requests, etc.).Assist with lease-end options, early terminations, and contract modifications.Investigate and resolve billing discrepancies or account concerns.Provide clear and professional communication in both English and French.Educate customers on available Ford Credit tools, programs, and account features.Document interactions accurately in the CRM system.Collaborate with collections, credit, and dealer services teams when needed.
EDUCATION
University of Dschang
Bachelor's degree, Business Administration,Marketing
ESG
Higher National Diploma (HND), Marketing
SKILLS
ABOUT FALONE ABUNAW
Setting up and managing business operations which require deep understanding of critical business drivers in multiple markets and industries; highly skilled with upper-level decision makers and business partners.An out-of-the-box thinker with a flair for charting out marketing strategies and contributing towards enhancing business volumes, growth and achieving revenue and profitability norms.
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