Alan Jenkins

Senior Manager, Brand and Communications (Internal Communications) @Milliken & Company

Spartanburg, SC, US

I oversee the day-to-day operations of corporate internal communication, integrating storytelling with strategy and optimizing the channels available to reach a diverse internal audience.My work at Milliken includes:• Artificial intelligence-based content creation, standards management, and policy influencer. • Integrated use of Copilot and ChatGPT (private and public versions). Led review process and began using ElevenLabs.io, Suno.com, and HeyGen.com for content creation. • Internal campaign message management (Human Resources, IT, DEI, executive, and corporate).• Launched and manage a quarterly, virtual and in-person Global Town Hall featuring our CEO.• Managed multiple aspects of two major corporate sports sponsorships, including monthly ticket giveaways and company Family Nights at the Greenville Drive and the Hub City Spartanburgers baseball teams.• Crisis communication and internal messaging for incident management (e.g. COVID, location sales and purchases, and more).• Copywriting in multiple formats (news story, speechwriting, ghostwriting, email announcements, video scripts, best practices, FAQs, and more).• Video and podcast creation (concepting, writing, directing, producing, and distributing).• Channel management (email, SharePoint, digital signage, talking points, FAQs).• Subject matter expert (input in multi-department communications efforts).• Customer Experience Survey communications (external first-touch customer messaging) and results distribution (internal education).• Audience management — email lists, campaign targeting, KPI analysis.• Produce e-newsletters that incorporate content from across all functions.