John Westley Dean

Director of Security @Freehand Hotels

Los Angeles, CA, US

Conducted security management for a boutique hotel, supervising police liaising, loss prevention, CCTV operations, digital key programming, equipment assessment, vendor relations, pest control, payroll administration, and OSHA regulations to achieve a safe guest experience while obtaining compliance.•Directed continuous training and development of security officers, covering various topics including report writing, safety protocols, first aid, and AED use to sustain adherence to best practices and retain relevant licensure of employees.•Supported the guest experience, swiftly responding to all patron issues related to security including domestic violence and assault in order to maintain safety of clientele as well as staff.•Championed fraud prevention, utilizing exceptional attention to detail to closely examine potentially fraudulent credit cards and identification documents and discern fakes; created copies, sending information to the police to attain direction on criminal activity.•Groomed lead officers to reach director level, providing hands-on leadership via mentoring and coaching to stimulate leadership development and nurture career advancement.•Instructed all personnel regarding emergency protocols, training staff in best practices relating to fire safety, earthquake and flood evacuation, hazardous material handling, and active shooter situations.•Liaised with the LAPD, LA Sheriff’s Department, Bike Patrol, and LA Fire Department, gaining information regarding various business concerns and neighborhood issues.•Interfaced with local government officials during audits, conducting thorough preparation to sustain compliance with elevator and fire inspection regulations.•Managed the lost and found, documenting items, and taking photos to provide visibility and accountability into misplaced objects while upholding security on high-value items.•Security Contract Bid Evaluations and security budgeting. •Annual Risk Management Life & Safety score of 97.3%

Delaware State University

Criminal Justice/Safety Studies