John Smith
Crm Manager (Uk & Ireland) @wienerberger UK
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WORK HISTORY
Crm Manager (Uk & Ireland) @wienerberger UK
Manchester, GB
As CRM Manager I am responsible for the integration of our multiple business entities across UK and Ireland into a unified Customer Relationship Management (CRM) system. Allowing to offer One Wienerberger solutions to our customers whilst ensuring to provide the highest level of Customer Experience. With a proven track record of successfully managing complex projects, I am adept at aligning diverse business processes, ensuring data integrity, and driving user adoption across all levels of the organization.Key Responsibilities:• Integration Management: Leading the integration of five distinct businesses into a single, cohesive CRM system, streamlining operations and enhancing cross-functional collaboration.• CRM Implementation: Leading the rollout of a new CRM system, from initial planning and configuration to training and support, ensuring a smooth transition and optimal utilization.• Stakeholder Engagement: Collaborating with key stakeholders to understand business requirements, address concerns, and ensure alignment with strategic objectives.• Data Migration: Ensuring the migration of data from legacy systems to the new CRM, ensuring accuracy, consistency, and security.• User Training: Developing and delivering comprehensive training programs to empower users and maximize the benefits of the new CRM system.• Performance Monitoring: Continuously monitoring system performance, identifying areas for improvement, and implementing enhancements to drive efficiency and effectiveness.
EDUCATION
The University of Bolton
Bachelor of Science (BSc), Computer Science
SKILLS
ABOUT JOHN SMITH
Experienced Strategic Marketing Manager with good knowledge of managing IT process and Agile software development. Key responsibilities in stakeholder management as well as leading and motivating an inter disciplinary global teamHighly organised and consistently deliver on my own as well as the project teams’ goals and objectives to a high standard whilst maintaining an encouraging a people orientated environmentSeveral years spent in sales roles, building my competencies in Communication, Sales negotiation and Presenting.History in Customer Relationship Management (CRM) systems including support with enhancements, roll out and training
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