John Smalley
Claims Transformation Sme @NTT DATA
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WORK HISTORY
Claims Transformation Sme @NTT DATA
London, GB
Providing Hiscox global claims transformation consulting support across a range of topics including; readiness, adoption, digital UI/UX, counter fraud capability, benefit articulation/ benchmarking and TOM. Associate for broader Claims and Claims Transformation advice and support.
ABOUT JOHN SMALLEY
Extensive UK and international claims experience. Designed and led four strategic claims reviews, delivering demonstrable improvements in efficiency, customer service and indemnity control, through innovation, leveraging cross-country or function capability, best practice and organisational design. Most recently accountable for business readiness, target operating model, adoption and benefit realisation during RSA\'s implementation of Guidewire Cloud (including, digital, data, integrations) across Home, Motor, Property and ProfIn claims.Certified in APM (Programme Management), Black Belt Lean Six Sigma (Process) and Chartered Insurance Institute (CII) L3.
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