John Knoesel
Owner Loyalty Manager @Koeppel Auto Group
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WORK HISTORY
Owner Loyalty Manager @Koeppel Auto Group
Jackson Heights, NY, US
Review daily customer satisfaction ratings on survey results supplied by represented auto manufacturers-Develop and monitor email follow up/satisfaction programs for sales and service departments-Meet with customers and Service Department personnel as part of Multi-Point Service Improvement Plan-Participate in online training programs to improve customer retention initiatives-Monitor social media performance and respond to reviews on Yelp, Facebook, Google, DealerRater and Cars.com-Generate CSI (customer service index) and KPI (key performance indicator) metrics and present to management.
ABOUT JOHN KNOESEL
30+ year career encompassing customer relationship marketing, B2B direct mail print production, business development and account management experience. Accustomed to a fast paced business environment, my commitment to preparation, good time management and taking pride in my work have been beneficial to my career advancement.
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