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Joao Paulo Tomas
Retail Operations & Compliance Coordinator @Bunnings
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WORK HISTORY
Retail Operations & Compliance Coordinator @Bunnings
Sydney, AU
As a senior team member with over 15 years of experience at Bunnings Randwick, I play a key role in supporting critical store operations across administration, pricing compliance, systems support, and customer service. I coordinate all aspects of price integrity, maintain internal reporting and documentation systems, and act as a trusted liaison between departments to ensure the smooth daily running of the store.My role requires a high level of accuracy, accountability, and adaptability, particularly when managing competing priorities across stock management, audit readiness, and system troubleshooting. I am relied upon by leadership to identify and correct discrepancies, assist with internal policy implementation, and maintain a consistently high standard of operational compliance.Core Responsibilities: • Lead and execute pricing audits to ensure alignment with national pricing policy and promotional accuracy • Maintain and manage key documentation including pricing reports, stock adjustments, and audit trails • Provide first-level IT support and troubleshooting for POS systems and in-store devices • Assist department managers in resolving operational issues and executing daily procedural tasks • Deliver high-quality, solutions-focused customer service across a wide range of complex scenarios • Support onboarding and informal training of new staff on store systems and compliance procedures • Contribute to internal initiatives aimed at improving store efficiency, reporting accuracy, and team communicationKey Strengths:Attention to detail · Operational reliability · Cross-departmental collaboration · System and process knowledge · Audit readiness · Compliance management · Team support · Adaptability in a fast-paced retail environment
EDUCATION
IBM
IBM DevOps and Software Engineering Certificate
The Wharton School
Entrepreneurship Specialization
Google Cybersecurity Professional Certificate, Cybersecurity
University of Sydney
Bachelor, Computer Science
Entry
Diploma of Finance and Mortgage Broking Management
Princeton University
Bitcoin and Cryptocurrency Technologies
Yale University
Financial Markets
Duke University
Decentralized Finance (DeFi): The Future of Finance
TAFE NSW
Diploma, Information technology ( Software Development)
University of Michigan
Python for Everybody
Google Digital Marketing & E-commerce Certificate
Google Data Analytics Certificate
ABOUT JOAO PAULO TOMAS
I’m a multidisciplinary Software Engineer with a Master’s in Computer Science and 30+ professional certifications across project management, data analytics, cybersecurity, blockchain, finance, HR, ethical hacking, and mortgage broking.With credentials from global leaders like Google, AWS, Microsoft, Princeton, Yale, and Macquarie University, I bring a unique combination of technical expertise, business insight, and leadership capability.My core competencies include: • Project & Program Management (Agile, Hybrid, Google, Macquarie) • Data Analytics (Google, IBM, Excel, Tableau, Python) • Software Engineering (Python, Java, SQL, API Development) • Cybersecurity & Ethical Hacking (Google, CEH, CompTIA) • Blockchain, DeFi & FinTech (Princeton, Duke, Yale) • Finance & Mortgage Broking (Entry, Yale, Macquarie) • Human Resources & People Strategy (Wharton, Macquarie)I’m passionate about creating secure, data-driven, and scalable solutions across technology and finance sectors. I thrive in fast-paced environments that value continuous learning, innovation, and impact.Currently open to roles in: • Software Engineering & Data Analytics • Cybersecurity & Blockchain • FinTech, DeFi, or Mortgage Technology • Project Management & Technical Strategy Based in Sydney | Open to remote, hybrid, and relocation opportunities | Available immediately
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