John Galvez
Program Director @Accenture Federal Services
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WORK HISTORY
Program Director @Accenture Federal Services
Responsible for managing and implementing the U.S. Department of Labor National Contact Center project requirements. Organize, direct, coordinate planning, and implement all project support activities. Interact with program officials regarding issues and status of the project. Coordinate financial and staffing resources. Monitor and analyze performance data and report results to government agency. Coordinate training activities to keep staff current on agency programs and customer service objectives. Manage the activities of sub-contractors; prepare operations, management, and finance reports. Lead contact center project communications; organize, track, report and communicate current status of program projects. Manage IT change control requests; research and present information about new and innovative contact center technologies and how the program could leverage those technologies into current processes and procedures.
EDUCATION
John Jay College (CUNY)
Master of Public Administration (MPA)
Queens College
Bachelor of Arts (B.A.)
SKILLS
ABOUT JOHN GALVEZ
Specialties: call center, clerical, customer service, english, executive management,…
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