Johaniel Augustine

Support and Operations Specialist @Amazon

Coalville, GB

As part of Amazon Freight’s Pan-European operations team, I manage and optimize logistics for premium shipments and lower truck load (LTL) operations, ensuring a seamless experience for Amazon’s shipping partners across Europe.Key Responsibilities:Proactively monitor and coordinate customer shipments to identify, address, and prevent potential issues in real time.Facilitate effective communication between shippers, carriers, and internal stakeholders to ensure on-time delivery and exceptional service standards.Develop and implement service recovery plans to resolve operational challenges and maintain customer satisfaction.Utilize internal tools and data to perform root cause analysis, driving efficiency and process improvements within the freight network.Support transport planning and scheduling, contributing to the smooth functioning of Amazon’s European transportation network.Recommend and execute process improvements to enhance customer experience and operational reliability.Key Skills & Tools:Customer Support | Logistics Management | Freight Operations | Problem Solving | Communication | MS Excel (Pivot Tables, VLookups)| SQL (Basic)| Process Improvement | Multilingual Communication

University of Liverpool

Master's degree

IHM Chennai

H&HA