Joe Quince
Operational Systems Support Specialist @Ocado Group
Signup · Get unlimited contacts
WORK HISTORY
Operational Systems Support Specialist @Ocado Group
Provide remote and on-site IT support, resolving incidents and service requests via Jira and ServiceNow.Manage IT assets and endpoints via ServiceNow and MDM tools (Intune, JAMF Pro, SOTI MobiControl, NinjaOne RMM and ThreatAware), overseeing device inventory and ensuring devices remain compliant and up to date.Administer identity and access (Active Directory user accounts and permissions) and support multi-factor authentication (Microsoft Authenticator) via Intune.Troubleshoot network and VPN (F5, GlobalProtect, Cloudflare) issues to ensure secure remote access.Deploy and configure end-user software (Via Intune and NinjaOne RMM) to maintain productivity and security standards.Support conference room technology (Google Meet devices, peripherals, AV equipment) to ensure seamless meetings and presentations.Execute successful IT projects, collaborate on continuous improvement initiatives to streamline IT support workflows and enhance service delivery.
EDUCATION
Erith School
GCSE
North Kent College
Diploma
ABOUT JOE QUINCE
I am an Operational Systems Support Specialist at Ocado Group with a strong focus on IT support and systems management. Experience with Gsuite, O365 application\'s, Azure, Active Directory, Remote Support (RDP & Datto RMM), Intune and SOTI MobiControl MDM, VPN Support, Network Troubleshooting 10+ years experience: Hardware/Software Troubleshooting, PC building, Printers, Reprographics
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.