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Joel Marcano
Greymatter Operations Lead @ReliaQuest
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WORK HISTORY
Greymatter Operations Lead @ReliaQuest
Tampa, FL, US
Serves as a front-line leader within the GreyMatter Technical Operations organization. The Lead is a player/coach and is responsible for ensuring the team is delivering customer outcomes and meeting ReliaQuest investigation and engineering standards. The GreyMatter Operations Lead is technically proficient and maintains the ability to conduct any tasks assigned to GreyMatter Specialists.• Guides and coaches GreyMatter Specialists and SME\'s to be successful in their respective roles• Technical Skills across Incident Response, Detection and Security Engineering• Customer service skills• Other soft skills (i.e, mentor and training on how to work with others and support customers)• Skilled at interviewing prospective team members• Ability to conduct quality assurance reviews of team members\' work• Effectively communicates top-down and bottom-up to ensure clarity across all levels of the organization• As needed, supported team members by executing the tasks of a GreyMatter Specialist• Serves as the primary escalation point for customer operational issues Consistently leads effective customer conversations Consistently participate in new hire/promotion interviews• Effectively assigns and manages workloads based upon customer complexity and the skillsets of the GreyMatter Operations team members• Successfully improves poor customer relationships to a satisfactory state (From Red to Green)• Actively manages their team member\'s performance and can speak to the proficiency and improvement of their direct reports
EDUCATION
Nassau Community College
Associate of Science (A.S.), Criminal Justice/Police Science
Fullstack Academy
Cybersecurity Analytics
Monroe University
Bachelor of Science (BS), Criminal Justice/Police Science
SKILLS
ABOUT JOEL MARCANO
Cybersecurity and Cloud professional on a mission to thwart cyber attacks, one server at a time. My transition to the world of Cybersecurity stems from just wanting to simply help people and do my part to protect society. I\'ve seen members of my own family fall victim to cyber attacks, and online scams, so I decided I wanted to be apart of a community of people that protect those like in my family, who\'s systems could be targeted for ransom, credential, and other data privacy scams. From all my previous life and work experience, I had been inadvertently training my skills in attention to detail, problem solving, deep analysis, communication, and teamwork. I believe the skills and experience I\'ve gained over the years truly make me an asset to everyone in the cybersecurity community. Since I began my journey with Fullstack Academy, I have learned many investigative tools listed below.+Concepts/Frameworks - NIST, OWASP, OSINT, Attack Mitre, OSI Model, Cryptography, Defense in Depth+Proficient - AWS Cloud Framwork, IAM, Cloudwatch, CloudTrail, EC2, VPC, S3, VM, Kali Linux, Wireshark, Nmap, Netcat, Nessus, Splunk, Snort+Knowledgeable - IAM, VPN, TCPdump, Metasploit, BurpSuite, Dirbuster, John The Ripper, Hydra+Some Familiarity - Window Powershell/Cmd, Bash, Python, Current Certifications:+AWS Certified Cloud Practitioner Working toward the following Certifications+CompTia Security++AWS Solutions Architect+And Many more to come!
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