Joel A.

Information Technology Specialist @Barclays

London, GB

Information Technology SpecialistSupporting both level 1, 2 and the highest level services also consists of SMEs (Subject Matter Experts) Handling the most complex and challenging issues that require extensive technical knowledge and expertise.Helping customers who are high-valued and customers experiencing strange technical issues that don’t happen generally. Providing solutions for a wide variety of technical problems.FunctionsRepresents the expert level of the Technical Management FunctionProvide a top level of support from Service Desk agent, L1 and L2Trade Floor SupportApplication SupportMicrosoft 356 & ONEAD/Active DirectoryDevice Build and ImagingWindows Troubleshoot Follows incident management activitiesScopeCreating a replica of problem to determine the root cause, identifying the root cause, documenting and communicate to the relevant who decides if the new fix is required or not. The new fixes are then documented and communicated to Tier-1 and Tier-2 agents as a future reference.