Joe Simpson
Account Executive @Kaptius - We Make Workflow
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WORK HISTORY
Account Executive @Kaptius - We Make Workflow
London, GB
Account Executive at Kaptius, a ServiceNow Premier Partner supporting organisations across EMEA with advisory, implementation and ongoing support services.I own opportunities end to end, from early discovery through to close, working with senior stakeholders across IT, operations and service teams. My focus is on understanding business challenges, mapping them to ServiceNow capabilities, and building strong, long term customer relationships.I work closely with solution consultants and delivery teams to scope solutions across ITSM, ITOM, ITAM, CSM, FSM and low code workflows, ensuring proposals are commercially sound and aligned to customer outcomes.Kaptius has delivered 70+ successful ServiceNow implementations across manufacturing, telecoms, banking and other enterprise organisations. We currently maintain a 4.83/5 CSAT, reflecting a strong focus on delivery quality and customer experience.
EDUCATION
Bournemouth University
Bachelor's degree, Business, Management, Marketing, and Related Support Services
ABOUT JOE SIMPSON
Commercially driven and curious by nature. I work with customers and partners to help turn complex challenges into practical, achievable outcomes using ServiceNow.I enjoy understanding how things really work day to day, where teams slow down, and what success looks like beyond the slide deck. I’m motivated by learning, improving, and building relationships that create real value over time.BA (Hons) Business Studies with Marketing, Bournemouth University. Always open to a conversation about ServiceNow, partnerships, or how small changes can make a big difference.
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