Joe Schwork
Medicare Tech Ops Delivery Enablement Dir Product Engineering @Health Care Service Corporation
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WORK HISTORY
Medicare Tech Ops Delivery Enablement Dir Product Engineering @Health Care Service Corporation
Supports the exiting of the TSA between HCSC and Cigna through tech ops readiness• Leads Delivery Enablement organization encompassing an environment and lifecycle project management team, a team of developers to improve automations, a team for observability to improve monitoring of IT systems, a team for data analytics and reporting, and a team supporting CMDB and ServiceNow• Provides strategic and tactical direction including, but not limited to IT environment usage, Service Management data usage, and automations
EDUCATION
University of Hartford
Master of Business Administration - MBA, Business Administration and Management, General
Penn State University
Bachelor of Science (B.S.), Information Sciences and Technology
Penn State University
Bachelor's degree, Information Technology
SKILLS
ABOUT JOE SCHWORK
I am currently employed at Cigna as the ITSM Reporting & Analytics Senior Manager, leading a team responsible for IT service management data and reporting for the enterprise. I have recent experience in agile delivery, management of configuration management database (CMDB), and development in ServiceNow. I am Scaled Agilist certified with 3 years experience managing scrum masters and RTEs and another 6+ years experience contributing to agile teams. I am also PMP certified with 5+ years of direct project management experience. Outside of my full-time employment, I have developed and maintained various websites.
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