Jodi Ziemba
Director, Customer Success @Lyra Health
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WORK HISTORY
Director, Customer Success @Lyra Health
Leading a team of Senior Customer Success Managers, focusing on our largest and most complex accounts. My role involves developing high-performing teams, creating and executing strategic objectives, and driving strong renewal and expansion results. As a leader, I am responsible for identifying trends, removing barriers for my team, and applying my knowledge of business trends to influence our strategy and product roadmap. I also serve as a key representative in late-stage prospect meetings, and am passionate about fostering cross-functional collaboration to ensure our customers\' success.
EDUCATION
Ithaca College
Master of Science (MS), Health Education and Promotion
State University of New York College at Potsdam
Bachelor of Science (BS), Community Health
SKILLS
ABOUT JODI ZIEMBA
Experienced date-driven Customer Success manager with a demonstrated history of working in employee benefits focusing on physical and mental well-being. Skilled in Implementation and Account Management for small to jumbo accounts, Disease Prevention, Employee Wellness, EAP, and Mental Health. Strong program and project management professional with a Master of Science (MS) focused in Health Education and Promotion from Ithaca College.
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