Joao Rafael Carraro
Customer Service Team Lead @携程集团
Edinburgh, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jul 2022 — Present
Customer Service Team Lead @携程集团
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Edinburgh, GB
ABOUT JOAO RAFAEL CARRARO
Experienced Customer Service Team Leader with 5 years in high-volume call centre environments. Skilled in managing multilingual customer service teams and ensuring excellent service delivery. Consistently achieved KPIs and service level targets. Strong ability to motivate teams and maintain high performance under pressure. Proven track record of handling complex tasks efficiently and driving customer satisfaction.
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