Olena Ochkurenko
Customer Advisor @携程集团
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WORK HISTORY
Customer Advisor @携程集团
Edinburgh, GB
Delivering multilingual customer support (English, Ukrainian, Russian) while ensuring compliance-Resolving complex client issues with flight and hotel bookings, improving engagement - was Awarded Best Customer Service for outstanding performance- Consistently exceeding KPIs for First Contact Resolution, reducing repeat inquiries
EDUCATION
British council English speaking course
Advanced -C1
West College Scotland
Customer Service Management
The Open University
Certificate of participation, Understanding and managing risk
Kyiv University of Market relations
Master's degree, International Business Management
ABOUT OLENA OCHKURENKO
Financial Services professional with over 10 years of experience supporting clients…
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