Joanne Richardson

Experience Design Manager - HR and Payroll Software Ux @Sage

Newcastle Upon Tyne, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2020 — Present

Experience Design Manager - HR and Payroll Software Ux @Sage

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Newcastle upon Tyne, GB

I lead a distributed multi-disciplinary team of UX designers, content designers, and UX researchers focused on our award-winning HR and Payroll products at Sage.In this role, I oversee the user experience when creating new products and features, as well as continuous improvements from research and feedback. My focus is on ensuring a seamless and user-centric experience across various products and regions.

EDUCATION

2005 — 2007

University of Sunderland

1st, MSc Multimedia Systems

2002 — 2005

University of Sunderland

2:1, BSc Internet Information Systems

SKILLS

User ExperienceUsability TestingWireframesUser Experience DesignUser Interface DesignInteraction DesignInformation ArchitectureUser-Centered DesignAxureSite MapsUsabilityOmnigraffleSEOContent StrategyPersonasEthnographyPersona CreationMobile DesignHuman Computer InteractionConversion OptimizationA/B TestingUser JourneysDigital StrategyCard SortingPaper PrototypingUsability EngineeringExperience DesignUser InterfaceCustomer ExperienceConversion RateCompetitive AnalysisUser ResearchHeuristic EvaluationPersonaWire FramingAccessibilityContextual InquiryUser ScenariosGoogle AnalyticsWeb Analytics

ABOUT JOANNE RICHARDSON

Over 15 years of experience specialising in human-centred design to help businesses with a creative, evidence-based approach to problem solving. I have worked across diverse sectors to craft digital products and services which meet the needs of users and deliver on business outcomes.I’m passionate about exploring how digital can help real-world challenges. Using my experience of Human-centred product and service design, coupled with my interest in applying behavioural science to design. I have significant experience of inspiring, growing and nurturing teams during times of significant change.Co-founder and monthly organiser of NUX Newcastle, a bi-monthly UX meetup open to all. Part of the larger NUX network with meetups in Newcastle, Manchester, Leeds, Liverpool and York! We host an annual conference and workshop sessions in Manchester each year. For more information follow @NUXUK or see Regular speaker within the wider UX community. I\'m also a UX Scotland Speaker Review Panelist to help select the talks and workshops for the conference each year.

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Joanne Richardson — Experience Design Manager - HR and Payroll Software Ux at Sage in Newcastle Upon Tyne, GB | Unifers