Joanne Dawson
Director - Human Factors @Think Systems Uk
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WORK HISTORY
Director - Human Factors @Think Systems Uk
Leeds, GB
With broad experience across transport and infrastructure projects, the Think Systems Human Factors team has a unique ability to provide innovative solutions for:• Human Factors Design. Supporting the design, development, evaluation and implementation of systems, products, and services so that they are safe, intuitive and user-friendly.• Operational Performance. Taking a whole system view of organisational design and behaviours, demonstrating tangible benefits in human reliability and performance.• Organisational Culture. Embedding diversity and inclusion into operational, maintenance and construction activities and optimising the ‘fit’ between people, processes, tasks and environments, benefitting the organisation and society generally. • Customer Experience. Focusing on customer needs for the endto-end journey to provide trust in the system for the full range of users, with optimised situational awareness and prompt information provision.Expertise• Ergonomics design & integration• Requirements management plus V&V• Control room design• Operations & maintenance• Human error risk reductionSector Experience• Conventional & high-speed rail• Airports• Construction• Manufacturing• Emergency Services
EDUCATION
Loughborough University
BSc(Hons) Ergonomics
SKILLS
ABOUT JOANNE DAWSON
Jo is a highly experienced Human Factors engineer, with 27 years’ professional experience…
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