Joan P.
Customer Service Representative @NTT DATA
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WORK HISTORY
Customer Service Representative @NTT DATA
Responsibilities- Answer incoming telephone inquiries in accordance with Call Center guidelines- Follow up on escalated calls, as required- Submit fulfillments or research cases for callers’ inquiries if applicable- Identify and inform Supervisor of complaints as well as trends and opportunities to improve service levels, apparent by the nature and number of inquiries- Develop a thorough knowledge and understanding of the services offered by clients to their Shareholders and keep up to date on circumstances which affect the Shareholders- Ensure compliance with policies and procedures and regulatory requirements- Maintain a professional tone and positive attitude to callers- Responsible for answering calls for a baseline of 4 hours daily- A self-starter and takes initiative to take on new projects and additional responsibilities- Other duties and responsibilities as assigned.
EDUCATION
Seneca College of Applied Arts and Technology
Bachelor of Commerce (B.Com.) - Business Management, Business Management
Seneca College of Applied Arts and Technology
Diploma, Business Admin- Retail management
Centennial College
Nutrition and food service management , Foods, Nutrition, and Related Services
ABOUT JOAN P.
Customer Service Representative
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