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Joan Munro

Vice President of Operations and Finance @Docutrend Inc

Chester, NJ, US
MOBILE NUMBERS
+19•••••••73

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WORK HISTORY

Aug 2015 — Present

Vice President of Operations and Finance @Docutrend Inc

NJ, US

EDUCATION

1974 — 1978

Monmouth University

BS, Biology

SKILLS

MarketingSales OperationsCustomer ServiceAccount ManagementChange ManagementBusiness Process DesignStrategic PlanningForecastingBusiness Process ImprovementCustomer ExperienceSales ManagementSellingStart-UpsP&L ManagementSoftware DocumentationBusiness ProcessStrategic PartnershipsTalent ManagementStrategyTrainingCustomer SatisfactionOrganizational LeadershipPerformance ManagementCrmCoachingKey Account ManagementBusiness StrategyManagement ConsultingProject PlanningLeadership DevelopmentProject ManagementProgram ManagementNegotiationProcess ImprovementBusiness Operations ManagementB2bBudgetsSales ProcessCross-Functional Team LeadershipSales

ABOUT JOAN MUNRO

A seasoned business professional with a proven track record for building successful organizations for major corporations. A expert in business process engineering and optimization, focused on building a collaborative culture of self directed teams accountable for success. Proven ability to establish viable business alternatives and successfully execute recommendations. A proven track record for transforming challenged or ineffective organizations into successful motivated teams, focused on achieving cost effective solutions, stellar business performance and best in class service. Specializing in talent management of business operations, customer service and sales functions, committed to creating a consistent customer service experience, meeting or exceeding customer contract SLA requirements and delivering best in class service experience, while achieving corporate business objectives and economic hurdle requirements.Specialties: LeadershipAccount Management & DevelopmentCustomer Experience Business Process Engineering

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