Jo Thompson
is Director of Service Delivery @GLORY
Coventry, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Apr 2025 — Present
is Director of Service Delivery @GLORY
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Basingstoke, GB
Focus on managing relationships with all GGS service providers, ensuring Service Level Agreements (SLA) and Key Performance Indictors (KPI) are met whilst driving continuous service improvements to benefit our end users. Responsible for the effective transition of the services into BAU adhering to Service Transition Process, ensuring operations remain secure, resilient, value driven and supported.
SKILLS
Service ImprovementIT Service ManagementChange ManagementOutsourcingItilPrince2Problem ManagementService DeliveryBusiness AnalysisIncident ManagementTeam LeadershipService-Level Agreements (Sla)Service ManagementService DeskManagementSlaIT ManagementService ManagemenrtItil V3 Foundations CertifiedManaged ServicesIT Outsourcing
ABOUT JO THOMPSON
IS Director of Service Delivery
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