Andrew Furukawa
Technical Help Desk Trainer @GLORY
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WORK HISTORY
Technical Help Desk Trainer @GLORY
Carrollton, TX, US
Train Help Desk agents and technicians for certification on cash recycler troubleshooting- Reduce cost through parts dispatch process refinement and specialized training course development- Monitor and analyze Call Center performance data to identify training opportunities- Design training plans and materials for use by Dispatch, Help Desk, partner support teams, LMS and Knowledge Base- Work cross-functionally with Engineering and Helpdesk on data-driven performance improvement
EDUCATION
Westwood High School
HS Diploma, Required Study
Texas State University
Master of Public Administration - MPA, American/U.S. Law/Legal Studies/Jurisprudence
Texas A&M University
Bachelor of Science, Political Science
ABOUT ANDREW FURUKAWA
Graduated Texas A&M University in 2007 with a Bachelor of Science (statistics) in Political Science with a certificate in Leadership Study and Development. Earned a Master of Public Administration from Texas State University in 2011 with a minor in Legal and Judicial Administration. My career has been characterized by fostering growth, training, operations and customer experience excellence in military, corporate, and small business settings.
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