Jnaneshwari K M
Customer Experience Associate Ii @Conduent
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WORK HISTORY
Customer Experience Associate Ii @Conduent
Bengaluru, IN
Handling customer support for international shipping and logistics operations, focusing on import and export shipments across multiple countries.• Promoted within six months from domestic package support to the International Department due to performance and product knowledge.• Assisting customers with shipment tracking, customs clearance processes, duty payments, and resolving issues related to packages held at customs.• Providing guidance on international shipping regulations, restrictions, and documentation requirements for cross-border shipments.• Using multiple internal tools and systems such as Salesforce, GBS Phone Directory, WorldCom, IDIS, IRIS, and TPX to manage customer cases and resolve queries efficiently.• Delivering high-quality customer service through voice support while maintaining strong communication in English.• Adapting to corporate work culture and collaborating with internal teams to ensure timely resolution of customer concerns.
EDUCATION
Moodalkatte Institute of Technology, Moodalkatte, Udupi
Master of Business Administration, MBA (Finance, HR)
Dr. B.B. Hegde First Grade College, Near Mookambika Industries, Kundapura--576201
Bachelor of Commerce - BCom, Commerce
ABOUT JNANESHWARI K M
MBA graduate in Finance & HR with experience in customer operations and international logistics. Currently managing global inquiries at Conduent, handling shipments, customs clearance, and compliance using Salesforce and internal systems.Strong background in data analysis, stakeholder communication, and process improvement. Skilled in MS Excel, financial reporting, and problem-solving.Seeking opportunities in procurement, operations, and customer success where I can drive efficiency and business growth.
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